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Emmanuella M. Afeke

Customer Success Specialist | Data Analyst | Web Developer

I work to connect data and people. I assist businesses make sense of complex data in order to increase client retention and design user-friendly web solutions.

View My Work”

About Me

Web developer and data analyst focused on building reliable websites and meaningful insights for growing businesses.

Empowering businesses with smart websites and actionable insights.

My objective is to transform data into insight and customers into advocates. I create responsive web systems and compelling digital experiences that provide tangible commercial benefits.”

Contact Me

Key Competencies
Data Analysis & Visualization: Expert in SQL, Python, and Power BI to turn raw data into interactive dashboards
Customer Success: Proven track record of maintaining a 95% satisfaction rate and driving 75% renewal rates.
Web Development: Specializing in WordPress and WooCommerce to create user-friendly e-commerce platforms.
Project Management – Deliver projects on time, efficiently.
Problem Solving – Turn challenges into solutions.
Collaboration & Communication: Work seamlessly with teams.
Design & Visual Communication: Creating clean, on-brand visuals using Canva and web design tools.

What Services I’m Providing

I help businesses succeed by combining data, strategy, and digital solutions:

Data Analysis & Reporting

Turning complex data into clear, actionable insights.

Customer Success Management

uilding strong client relationships and improving retention.

Web Design & Development

Building responsive websites from layout to functionality using WordPress, HTML/CSS, JavaScript, and Canva..

Working Process

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Work Experience

A sample of roles where I used data, design, and customer-centric thinking to achieve meaningful results.

Data Analyst Intern | Only Quality Data (

2024

Managed customer connections across many touchpoints, quickly handled issues, and assisted clients throughout their journey. We used feedback and data insights to boost retention, satisfaction, and long-term engagement.

Web Developer & Operations Manager | 98Vogue Ghana

2023 – Present

Collected, cleaned, and analyzed datasets to identify trends and support informed decision-making. Built reports and dashboards that translated complex data into clear insights for both technical and non-technical stakeholders.

Customer Value Management Executive | Multichoice Ghana

2021 – 2023

Awarded “Best Entertainer” for obtaining 95% satisfaction with retention methods.

My Portfolio

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What My Clients & Partners Say

Real-world impact through data-driven solutions and customer excellence.

Successfully managed the customer lifecycle with a 95% satisfaction rate and drove a 75% renewal rate for subscription services.

Corporate Service Excellence
Recognition from Multichoice Ghana

Reduced technical downtime by 25% and maintained 99.9% system uptime through meticulous database troubleshooting and performance assessments.

Operational Efficiency Award
Web Support & Operations

Recognized as ‘Best Entertainer’ for excellence in customer engagement, resolving complex complaints by turning account data into actionable solutions.

Best Entertainer (2022)
Professional Excellence Recognition

Stay In Touch

Ready to turn your data into insights or scale your e-commerce presence? Let’s collaborate to build something impactful. Reach out below to get started.

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Emmanuella M. AfekeCustomer Success Specialist | Data Analyst | Web Developer